Privacy Policy

This Privacy Policy explains how Mizuna Water Damage ("we," "us," or "our") handles information when you visit this website or call the number shown on it. We serve homeowners and businesses across Colorado Springs and El Paso County, Colorado. By using this site you agree to the practices described here.

Information we collect

We aim to collect as little as possible. Depending on how you reach us, that may include:

• Information you give us. When you call the phone number on this site, we may take your name, address, phone number, and details about your water damage so we can dispatch help and prepare an estimate.
• Information collected automatically. Like most websites, our host and analytics tools may record standard technical data such as your IP address, browser type, device type, referring page, and the pages you view. This helps us keep the site working and understand which content is useful.

This site does not include a contact form and does not ask you to create an account. We do not knowingly collect payment card numbers through this website.

How we use information

• To answer your call and dispatch a crew to your property
• To prepare estimates and document a loss for your insurance carrier
• To operate, maintain, and improve this website
• To meet legal, tax, and record-keeping obligations

Cookies and analytics

We may use cookies and privacy-conscious analytics to measure traffic and improve the site. You can set your browser to refuse cookies or alert you when a site sets one. Some parts of the site may not work as intended if cookies are turned off. We do not sell your personal information.

How information is shared

We do not sell or rent your personal information. We may share it with service providers who help us run the business, such as hosting, analytics, scheduling, and insurance-related documentation, and only so they can perform that work. We may also share information when required by law or to protect the rights, property, or safety of our customers or others. Because this site may connect homeowners with local restoration providers, details you share when you call may be passed to a participating provider so they can respond. See our website disclaimer for more on how this site operates.

Third-party links

This site links to outside resources, such as utility and weather pages, for your convenience. We do not control those sites and are not responsible for their content or privacy practices. Review the privacy policy of any site you visit.

Data security and retention

We use reasonable safeguards to protect the information we hold, but no method of transmission or storage is fully secure, so we cannot promise absolute security. We keep information only as long as needed for the purposes above or as the law requires.

Your choices

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. To make a request, call us at (719) 259-0864. Colorado residents may have additional rights under state privacy law, and we will honor those rights as they apply.

Children's privacy

This site is intended for adults arranging restoration services. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The version posted here is the current one, and continued use of the site means you accept the updated policy.

Contact us

Questions about this policy? Call Mizuna Water Damage at (719) 259-0864, or reach us at the display address [email protected]. Our office address is 327 S El Paso St, Colorado Springs, CO 80903.